Refund Policy
Your satisfaction is our priority. Review our refund terms below.
Refund Eligibility
3-day refund window due to high computational costs
Due to the substantial computational costs of AI video generation, refund requests must be submitted within 3 days of purchase. After this period, refunds cannot be processed.
- Request submitted within 3 days of purchase date
- Valid purchase confirmation and order details provided
- Contact our support team for detailed assistance
Credit Usage Policy
If you have used computational resources beyond our basic threshold, refund eligibility may be affected regardless of timing.
Important Notice: Significant credit usage may impact refund eligibility due to incurred processing costs.
Refund Request Process
Follow these steps to request a refund:
- Email support(at)sora2ai(dot)online within 3 days with subject 'Refund Request'
- Include your order ID and purchase confirmation details
- Provide the reason for your refund request
Exceptions & Limitations
Certain scenarios fall outside our standard refund guarantee, even if a request arrives within the 3-day review window.
Please note: Refunds cannot be issued for promotional credits, complimentary bonuses, fraudulent activity, or accounts with unresolved policy violations.